Return & Refund Policy

Check your parcel on delivery

Please open and check your parcel in front of the delivery person where possible. This is the easiest moment to spot a damaged or incorrect item.

What we accept

• A damaged or leaking product.
• An incorrect product or size.
• A missing item from your order.

What we cannot accept

• Products that have been used, opened or have a broken seal, except where damaged in transit.
• Requests made more than 48 hours after delivery.
• Products without their original packaging.

How to report an issue

Contact us within 48 hours of delivery at +880 1XXX-XXXXXX or hello@yfarz.com with your order number and clear photos of the product and its packaging. We will confirm the next step, usually a replacement or a refund of the product value.

Refunds

Approved refunds are sent through mobile financial services or bank transfer within 5–7 working days of the returned item reaching us. Delivery charges are non-refundable unless the issue was caused by us.